FAQ Frequently asked questions

A) Questions about site / service

1. How can I find the right turbocharger for my car?

The safest way is to check the part number on the turbocharger’s type plate. If that is not possible, the VIN (Vehicle Identification Number) or the key numbers from the registration papers can help. For Italian vehicles, even the license plate number is often sufficient.

Alternatively, you can simply ask your trusted dealer for the original part number, which ensures that you get the correct turbocharger.

2. What payment methods are accepted on turbolader24.org?

On turbolader24.org you can choose from several secure payment options:

a. Credit card (Visa, MasterCard)

b. PayPal

c. Bank transfer (prepayment)

Invoice (for workshops and business customers, subject to approval)

All payments are processed through secure connections, and you will automatically receive an invoice with VAT shown separately.

3. How long does shipping and delivery take?

in Italy: 24-72 hours

in EU: 24-72 hours

outside EU: 48-96 hours

4. Do turbochargers come with warranty or return rights?

Yes. All turbochargers on turbolader24.org come with a warranty of 12 to 24 months, depending on the product type. In addition, you have a 14-day right of return according to EU consumer law, provided that the turbocharger has not been installed and is returned in its original packaging.

For workshops and business customers, the statutory warranty conditions apply.

you will find the right of withdrawal in the footer

5. Are turbochargers from different manufacturers interchangeable?

Yes, many turbochargers are interchangeable. The decisive factor is the OE number (original number), which determines technical compatibility. Whether the turbocharger is made by Garrett, KKK, BMTS, Mitsubishi, or another original equipment manufacturer makes no difference – all versions meet the vehicle manufacturer’s specifications and provide the same OE or OEM quality.

We always strive to offer the most competitively priced OE turbocharger available, without compromising on quality or fitment accuracy.

B) Technical questions

6. How can I recognize a defective turbocharger?

A defective turbocharger usually shows through loss of power and a delayed boost build-up. Other typical signs are unusual noises such as whistling, whining, or scraping, exhaust smoke (blue = burning oil, black = insufficient air supply), and oil traces in the charge-air system. The engine control unit may also log errors like “boost pressure too low/high.”

If the turbine blades are visibly damaged, this often indicates foreign object damage.

7. Is it possible to repair a turbocharger or must it always be replaced?

It is always possible to repair a turbocharger. However, this process takes time because the unit must be sent in first. That’s why we recommend using an exchange turbocharger, a replica unit, or a new turbocharger to save time. The only exception is when the required model is no longer available – in that case, a repair remains a practical option.

8. What is the difference between original turbochargers and replicas (e.g. Levante K)?

Levante K and JRone are high-quality replica turbochargers, manufactured with state-of-the-art tools and advanced know-how. They offer a cost-effective yet reliable alternative to original parts.

New turbochargers are identical to the original equipment (OE) units used by the car manufacturer.

Exchange turbochargers come in two forms: either genuine factory exchange units from brands like Garrett, KKK, or Holset, or reconditioned units rebuilt by specialized suppliers. Both are produced with professional machines and controlled processes, ensuring durability and performance.

9. How long does a turbocharger last under normal use?

A turbocharger is generally designed to last the entire lifetime of a car. Problems mainly occur in today’s highly tuned engines, with oil that is too thin (especially during cold starts), contaminated oil caused by excessively long service intervals, or diesel particulate filters that create too much back pressure.

Most failures are almost exclusively the result of insufficient lubrication or foreign object damage. Under optimal conditions – with proper oil quality, regular maintenance, and correct exhaust back pressure – the oil-supported shafts operate virtually without wear, and the turbocharger will last as long as the vehicle itself.